Privacy Policy

Last update : November 4, 2025

At TDF Canada, protecting personal information is a top priority. This policy aims to clearly explain how we collect, use, disclose, and protect personal information obtained through our business activities and the use of our website, tdfcanada.com.

1. Collection of Personal Information

We collect personal information only when necessary to provide our services or properly manage our operations. Information may be collected through the following means:

  • Web forms (e.g., contact forms, quote requests, newsletter sign-ups)
  • Email or phone communications
  • Web analytics tools such as Google Analytics
  • Security technologies such as Google reCAPTCHA, used to protect forms against spam

Depending on the context, the collected information may include: first and last name, email address, phone number, company name, IP address, and any other information you voluntarily provide to us.

2. Use of Personal Information

Collected personal information is used for the following purposes:

  • Responding to your inquiries or service requests
  • Providing TDF Canada’s services
  • Managing client relationships and ensuring professional follow-ups
  • Improving the content and performance of our website
  • Ensuring security and fraud prevention (including via reCAPTCHA)
  • Complying with legal obligations

TDF Canada does not sell or rent your personal information to third parties.

3. Disclosure to Third Parties

Your personal information may be shared with third-party service providers when necessary to deliver our services or operate the website, including:

  • Google LLC (Google Analytics, Google reCAPTCHA)
  • Our web hosting and site maintenance providers
  • Any government authority as required by law

These third parties are required to protect your data and limit their use to the purposes for which it was provided.

4. Cookies and Similar Technologies

Our website uses cookies and other tracking technologies to enhance user experience, analyze traffic, and maintain site security.

  1. Types of Cookies Used
    • Essential cookies: strictly necessary for the proper functioning of the site (e.g., navigation, form submissions). These cookies cannot be disabled.
    • Analytical cookies: used by Google Analytics to understand how the site is used and to improve its content. These cookies collect anonymized data such as visited pages, session duration, and device type.
    • Functional and security cookies: used by Google reCAPTCHA to verify that visitors are not bots and to protect submission forms.
  2. Consent
    • Upon your first visit, a banner informs you about the use of cookies.You can accept, refuse, or customize your preferences at any time.
    • Analytical and non-essential functional cookies are only activated after you give your consent.
  3. Managing Cookies
    • You may adjust your cookie preferences at any time through your browser settings or the link provided in the consent banner.
    • Disabling certain cookies may affect some site features.

5. Security and Retention of Personal Information

TDF Canada applies reasonable security measures to protect personal information against loss, theft, unauthorized access, disclosure, or misuse. Data is retained only for as long as necessary to fulfill the purposes for which it was collected, in accordance with applicable legal requirements.

6. Data Hosting

Information is hosted on servers located in Canada or by reputable providers offering adequate guarantees of security and confidentiality.

7. Your Rights

In accordance with the Act to Modernize Legislative Provisions as Regards the Protection of Personal Information (Law 25), you have the following rights:

  • Access your personal information
  • Request corrections to inaccurate information
  • Withdraw your consent to data use
  • Request the deletion of your personal information, where applicable

Any request to exercise these rights must be submitted in writing to the contact person identified below.

8. Protection of Minors’ Personal Information

Our website is not intended for children under 14 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

9. Privacy Officer

Name: Stéphane Beaulé
Title: Privacy Officer
Email: sbeaule@tdfcanada.com

For any questions regarding this policy or to exercise your rights, please contact us at the email address above.

10. Policy Updates

TDF Canada reserves the right to modify this policy at any time to reflect legislative or technological changes.

In the event of a material update, a notice will be posted on our website to inform you. The most recent version is always available on our website, and the date of the latest update appears at the top of this page.